Refund policy

Refund Policy: Gramin Roots Pvt. Ltd.

Return Window

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Since our products are handmade food items, returns are accepted only under the following conditions: the product was delivered damaged (broken seal, cracked jar, or leaking lid), the product was delivered defective (visible spoilage, abnormal smell, or foreign matter), you received the wrong product (different variant or size than what was ordered), or the product was delivered with a tampered or broken safety seal.

To be eligible for a return, your item must be in the same condition that you received it, unopened, with the original seal intact, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at connect@graminroots.com. If your return is accepted, we will send you instructions on how and where to send your package. Please note that returns will need to be sent to the following address:

Gramin Roots Pvt. Ltd. D 111-112, Maharaja Park, Goverdhan Road Mathura, Uttar Pradesh 281004

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at connect@graminroots.com or call us at 8447669090.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We request you to share clear photographs of the product and packaging at the time of raising your concern.

Exceptions and Non-Returnable Items

Certain items cannot be returned. As our products are handmade food items, we are unable to accept returns on:

Products that have been opened or partially consumed
Products returned without original packaging and seal intact
Damage caused by improper storage after delivery (exposure to heat, moisture, or direct sunlight)
Returns initiated after 7 days of the delivery date
Products purchased during a sale, promotion, or at a discounted price, unless delivered damaged or defective
Gift cards

We also do not accept returns on the basis of dissatisfaction with taste, spice level, or texture, as these are natural characteristics of handmade traditional pickles and may vary slightly from batch to batch.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

We currently offer exchanges only in the case of a wrong product being delivered. The fastest way to ensure you get what you want is to contact us at: connect@graminroots.com with your order details and we will process the exchange subject to product availability. If the required product is unavailable, a full refund will be issued instead.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded on your original payment method within 7 to 10 business days.

Credit or Debit Card payments will be refunded to the original card
UPI or Net Banking payments will be refunded to the originating account
Cash on Delivery orders will be refunded via bank transfer or UPI; you will be asked to share your account details

Please remember it can take additional time for your bank or payment provider to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at connect@graminroots.com or call 8447669090.

Contact Us

Gramin Roots Pvt. Ltd. D 111-112, Maharaja Park, Goverdhan Road Mathura, Uttar Pradesh 281004, India Email: connect@graminroots.com Phone: 8447669090 GSTIN: 09AALCG9751C1ZB, Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM