Shipping policy

Gramin Roots Pvt. Ltd. Effective Date: June 2026

Overview

At Gramin Roots, every jar is handmade in small batches by women artisans from rural India. We take the same care in packing and shipping your order as we do in making it. This policy explains how we process, pack, and deliver your orders so you know exactly what to expect.

Order Processing Time

All orders are processed within 2 to 3 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working business day.

You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email with your tracking details once your order has been dispatched.

Since our products are made in small batches, there may occasionally be a slightly longer processing time during high demand periods, festive seasons, or limited seasonal batch launches. We will notify you by email or phone if there is any delay beyond our standard processing window.

Shipping Destinations

We currently ship across all serviceable pin codes in India.

For locations where standard courier delivery is unavailable, we will contact you to explore alternative delivery options or issue a full refund if delivery cannot be arranged.

International Shipping: We do not currently offer international shipping. Export orders and bulk institutional orders can be discussed separately by writing to us at connect@graminroots.com.

Shipping Partners

We ship through trusted courier partners including but not limited to Delhivery, Blue Dart, Shiprocket, and India Post, depending on your delivery location and order size. The courier partner assigned to your order will be mentioned in your shipping confirmation email along with your tracking number.

Estimated Delivery Time

Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata) - 3 to 5 business days
Tier 2, Tier 3 cities and Remote or rural pin codes - 4 to 7 business days

These are estimates only and are not guaranteed. Actual delivery times may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control. Gramin Roots is not liable for delays caused by shipping carriers once the order has been dispatched.

Shipping Charges

Orders above Rs. 499 - Free shipping
Orders below Rs. 499 - Rs. 80 flat shipping charge

Shipping charges, if applicable, will be clearly displayed at checkout before you confirm your order.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email and/or SMS containing your tracking number and the name of the courier partner. You can use this tracking number on the courier partner's website to monitor your delivery status in real time.

If you have not received your tracking details within 3 business days of placing your order, please contact us at connect@graminroots.com or call 8447669090.

Packaging

We pack every order with care to ensure your jars arrive safely. Our packaging includes:

Bubble wrap or foam padding around each jar to prevent breakage during transit
Secure outer carton with tamper-evident sealing
Gramin Roots branded packaging with product and batch details

We are mindful of waste and aim to use minimal, recyclable packaging wherever possible.

Damaged or Lost Shipments

If your order arrives damaged, please do the following:

Do not discard the packaging or the product
Take clear photographs of the damaged outer box and the product immediately upon receipt
Email us at connect@graminroots.com with your order number and photographs within 48 hours of delivery

We will arrange a replacement or issue a full refund depending on product availability and your preference. Claims raised after 48 hours of delivery may not be accepted.

If your order is marked as delivered but you have not received it, please contact us within 48 hours of the marked delivery time. We will raise a dispute with the courier partner and investigate on your behalf.

Failed Deliveries and Returned Shipments

If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the package, the courier partner may attempt redelivery or return the shipment to us. In such cases:

We will contact you to confirm the correct delivery address
Reshipping charges will apply for redeliveries due to incorrect address or recipient unavailability
If you choose not to reship, a refund will be issued after deducting the original shipping charges and return handling charges

Please ensure your delivery address and contact number are accurate at the time of placing your order. Gramin Roots is not responsible for delays or non-delivery caused by incorrect address information provided by the customer.

Cash on Delivery

We currently offer Cash on Delivery (COD) on select pin codes and order values. COD availability will be shown at checkout. Please note that COD orders that are refused at the time of delivery without prior notice may result in the COD option being unavailable for future orders from the same account or address.

Bulk and Gifting Orders

For bulk orders, corporate gifting, or institutional purchases, please write to us at connect@graminroots.com with your requirements. Bulk orders may have different processing and delivery timelines and will be communicated to you at the time of order confirmation.

Contact Us

For any shipping or delivery related queries, please reach out to us:

Gramin Roots Pvt. Ltd. D 111-112, Maharaja Park, Goverdhan Road Mathura, Uttar Pradesh 281004, India Email: connect@graminroots.com Phone: 8447669090 Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Gramin Roots Pvt. Ltd. reserves the right to update or modify this Shipping Policy at any time. The most current version will always be available on this page.